Terms & Conditions​

Wild Embroidery is committed to offering its customers the highest level of service and customer satisfaction possible.


Please read our terms and conditions and returns policy before placing an order.

 

Customer Supplied Garments

We accept customer supplied garments for customisation. If there is a problem during production with your supplied garment or it gets damaged Wild Embroidery Limited will not be held liable to replace the garment. You will still be charged for embroidering the garment. We currently have a 100% success rate embroidering on supplied garments from customers.
 
Returns & Cancellation Policy

Each Wild Embroidery product is custom made we cannot offer a return unless:

a) the product does not match the order, or

b) the product is faulty


If the product(s) delivered does not match your order please contact us via email (info@wildembroidery.co.uk) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to info@wildembroidery.co.uk for our customer services team to assess.


 
We cannot take any action on an order until all of the goods are returned to Wild Embroidery for inspection.

 Following the return of the goods a thorough assessment will take place following which Wild Embroidery will deem whether the return is valid or not.


 
If the problem relates to a production issue at Wild Embroidery then a replacement of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Wild Embroidery retains the right to solely offer a re-print when seeking to rectify any problem with an order.
 


A refund will be offered only when an order is cancelled prior to any work being undertaken by Wild Embroidery. If you need to cancel an order you should contact customer services on 01295 712902 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into production.

If an order has been placed by the customer and subsequently produced by Wild Embroidery a refund will not be offered on cancellation

as the goods are custom-made to clients specifications and not stock items that can be re-sold.
 
Any problem with an order should be outlined within 24 hours of receiving the goods.
 

Failure to inform Wild Embroidery of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.


 
Delivery

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Wild Embroidery or any agent acting on behalf of Wild Embroidery.


 
Payment

Unless specifically agreed, all invoices are payable immediately.


If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.


 
Copyright

When placing an order with Wild Embroidery the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.  


 
Offensive material


Wild Embroidery may refuse to produce merchandise deemed to be offensive or may incite hatred.


 
In making an order you are deemed to have accepted the above terms and conditions.
 
Turnaround Times
Average turnaround times are 5 - 20 working days once the order has been approved & paid. 

Please let us know if you have a date you would like your order by and our team can arrange that for you.