Privacy Policy

At Wild Embroidery we use your data to improve your experience of ordering from us. We protect your data like its our own and your info won’t just stick around – if we don’t need it anymore we’ll get rid of it. If you don’t want us to have it you can let us know!

We are committed to protecting your privacy. We will never disclose your information to third parties, except where it is part of our service to you (e.g. arranging a delivery via a third-party courier service, carrying out credit or security checks, etc), where we have your express permission to do so, or where it is required by law.

If you have any questions about how we use or look after your privacy, talk to us at info@wildembroidery.co.uk

Do We Share Your Data?

We don’t sell any of your data, we wouldn’t want it done to us, so we won’t do it to you!

We do however share your data with some select companies – only those that are essential:

To get your order to you we need to give your name, address and phone number to a third-party courier service
We may use credit reference agencies to carry out credit or security checks
Email marketing platforms if you have consented to us using your email for these purposes

If we have to share your data we have checked that each company is compliant with the relevant legislation. That they are keeping your data as safe and confidential as we are and storing and using it only for the purpose which they received it.

Marketing & Communications

If you’ve said we can, we will send you emails to let you know what we’re up to! We like to keep you updated on new products and special offers.

You have the option to opt-out of our email marketing at any time - just click the “unsubscribe” link in any email newsletter we have sent you, or you can email info@wildembroidery.co.uk and request to be removed from our mailing list.

Keeping Your Information

We’ll only keep your information for as long as you want us to! If you don’t want to be a customer of ours or want us to hold any of your data you can contact us to request we delete it.

Where required or necessary to meet legal or regulatory requirements, resolve disputes or enforce our T&Cs, we will hold certain information even after you have closed your account and even if we no longer need it to provide a service for you.

Your Rights

When it comes to your personal information you have loads of rights:

The right to be informed about how we use your information
The right to access the personal information we hold about you
The right to correct any info we hold that’s inaccurate
The right to ask us to delete your information, you can also request we restrict our processing and collecting of your data (this may not always be possible)
The right to withdraw your consent
The right to data portability
The right to complain to the ICO

Changes To This Policy

We may change this policy from time to time.

In the event we make material changes that may reduce your rights or obligations under this policy, we will post a notice notifying users when it is updated.

If you have any questions or concerns about this policy or its application, or if you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, please contact us by email at info@wildembroidery.co.uk or post at - Wild Embroidery Hall Farmhouse, 3 The Green, Eydon, NN11 3PQ.